Customer satisfaction is our goal - Check out our return policy for terms

Return Policy

We want you to be completely satisfied with your order, so please contact us with any questions or concerns. We are glad to answer any questions or send samples prior to your purchase.

*We strongly recommend ordering tile samples prior to large orders. There will be a 25% restocking fee on all returned orders 20 square feet and over.

* All returns require RMA # (Return Materials Authorization Number) Call (775) 453-0753 to obtain number that needs to be on outside of box.

* All returns must be received within 30 days of delivery.

* Returns will be credited when received if they arrive:

(a) In like new condition. Senders responsibility to pack and ship in safe manner.

(b) Refund will be for cost of material only and not shipping costs. A deduction will be made for credit card processing and other fees incurred by us for the transaction.

*Special Orders, Custom Orders and Discontinued Items are non-refundable.

Credit Card Processing

Visa, Mastercard, Amex and Paypal Gladly Accepted.